Terms and Conditions of Booking:
The following terms and conditions will apply to your booking of the property “Sandringham, 21 Rainbows End Parks, Mill Lane, Bacton, NR12 0HN.”
A contract between you and Miss Beverley Kilworth t/a Bacton Beach Holidays ( hereinafter described as “us” or “we” ) will exist once we have received your deposit payment and confirmed your booking with us in writing. This contract binds you and all members of your party. The maximum permitted party size for this booking of the property is 4 people and 2 pets. You will be responsible on their behalf so please ensure that all members of your party are familiar with and accept the terms of the booking as set out below.
A non-refundable deposit of 25% of the total price for week long holidays, or £100 for short breaks, is payable at the time of booking by cheque or bank transfer. For bookings made less than 6 weeks before the start of your holiday full payment will be required at the time of booking. Your booking is not confirmed until either your deposit or full payment has been received by us. Payment is accepted by cheque or bank transfer only. Bank details for transfer are on your booking form.
The balance of your holiday cost must be paid no later than 6 weeks before the start of your holiday. We will confirm the due date of the balance payment to you on confirmation of your booking. If the balance is not received by the due date then your holiday will be treated as a cancellation.
A refundable £50 security deposit is payable at the same time as your balance payment. This will be refunded within 5 working days at the end of your holiday, less any deductions for the repair of any breakages, loss or damage to the property or its contents. We recognise that minor breakages happen and do not charge for these, i.e. a glass/odd item of crockery. Please let us know if you notice any problems or damage. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10am on the day of departure.
Cancellation by you:
If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeited. Cancellation within 4 weeks of your holiday will forfeit the full hire amount paid unless we are able to re-let the property in which case only the booking deposit will be forfeited to cover administration and re-letting costs.
It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.
Cancellation by us:
Should the property suddenly become unavailable for the dates hired by you due to unforeseen circumstances then all monies paid by you will be refunded to you in full with no deductions but we will incur no further liability of any kind. Under no circumstances will we be liable to refund any amount exceeding the amount paid by the you.
We accept no liability whatsoever for any Loss, Damage, Injury or Accident to you or any member of your party or property whilst in occupation of the property or its grounds.
Variations of price:
We reserve the right to vary prices without notice. The price of your holiday is however guaranteed once a booking confirmation has been received by you.
What is included in the price?
Your holiday hire includes use of the property from 2pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Your hire includes all bed linen, tea towels, heating, electricity and water. Please bring your own towels and beach towels. Complimentary WiFi is offered for use by guests. Use of WiFi is entirely at users risk and you should ensure that any equipment used to connect to the internet is protected by suitable anti-virus and firewall software. We cannot accept any responsibilty for non availabilty due to a technical or other fault in the service offered.
The property is dog friendly and we welcome up to 2 well-behaved dogs at no extra charge. Please bring your pet baskets and blankets and please note that you will be responsible for the cost of any damage or excessive cleaning charges caused by your pets. Please do not leave your pets unattended in the property during your stay.
For the comfort of all guests, smoking is not permitted anywhere inside the premises.
Data Protection Policy:
Any information provided by you to us in connection with your booking will be used solely in connection with your booking and for the supply of any information regarding the property.
Website & literature differences or omissions:
Our websites and literature are solely intended as a guide to the property and facilities.We reserve the right to make changes to the facilities provided or to the property without prior notice. We regret we cannot accept any liability for errors, mistakes or omissions which may arise from any differences between the property or the facilities provided and our websites or literature.
Nothing in these conditions excludes or limits our liability:
a) For death or personal injury caused by our negligence;
b) For any matter which it would be illegal for us to exclude or attempt to exclude our liability.
Finally, we are here to help and want to ensure you have the best possible holiday. If you have any problems whilst on holiday, you should contact us during your stay so that we can try to resolve matters as soon as possible. Any other complaints or problems should be brought to our attention within 14 days after the end of your holiday.
Enjoy your stay at Sandringham